ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responsible for key parts of the Order to Cash lifecycle including management and oversight of Billing, Collections and Dispute Management functions
• Drive the transition to a more integrated Order to Cash function to ultimately include additional key functions
• Balance ownership of delivering excellent customer experience with the ongoing drive to reduce Days Sales Outstanding (DSO) and other associated metrics through both management of day-to-day activities as well as oversight of targeted improvement initiatives
• Develop and deploy a robust set of Order to Cash policies that combine customer-centricity with good financial practices
• Safeguard the integrity of the order-entry and billing processes to ensure complete capture of revenue, accurate and timely billing
• Coordinate with Finance/Treasury to set, manage, report, and analyze AR billing and collection targets
• Manage dispute resolution escalations and work with respective department point of contacts to quickly resolve collection roadblocks
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Provide strategic direction and operational leadership for all O2C initiatives
• Analyze collection processes and establishes best practices for all receivable types
• Ensure appropriate training and knowledge transfer occurs across all relevant business processes

EDUCATION and/or EXPERIENCE
Bachelor Degree in Accounting/Finance or related discipline with MBA preferred. Minimum of 10 years' relevant experience with 5 years in managerial role. Prior experience in the industrials sector is preferred with knowledge of construction contracts and project / service billing a clear advantage

KNOWLEDGE / SKILL REQUIREMENTS:

• Able to manage, develop relationships and negotiate at all levels of management
• Must be innovative, good communication, presentation and analytical skills
• Ability to work under pressure
• Ability to actively engage stakeholders, customers and staff to ensure processes are executed consistently
• Strong interpersonal, communication and negotiation skills

SUPERVISORY RESPONSIBILITIES:

This position will supervise 5-8 subordinate managers and a total of up to 100 direct reports in various roles.

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Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.