JOB SUMMARY: As an Account & E-commerce Specialist, you will play a crucial role in supporting the Custom leadership by maintaining exceptional relationships with our clients and customers.

POSITION OBJECTIVES:

Essential Duties and Responsibilities:

• Collaborate with the custom leadership to maintain strong customer relationships and provide exceptional customer service.
• Work closely with Procurement to offer accurate pricing for customer projects and oversee them from initiation to completion.
• Generate, review for accuracy and present art proofs and presentations for various projects as required.
• Regularly track and manage open web and custom orders.
• Provide customer service by handling phone calls, emails, order entry.
• Create part numbers and build custom items with images on our e-commerce platform for incoming custom orders.
• Take customer request, review, and find/offer alternative products, if necessary, by viewing distributor websites and images.
• Performs all other duties as assigned.

Supervisor Responsibilities: No

Qualifications- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Graduate or equivalent (e.g., GED) required.
• 3-5 years of customer service experience and account management experience preferred.
• Graphic arts experience preferred.
• Ability to organize & handle multiple priorities, work under stress, perform detailed work, reason logically, and meet deadlines.
• Flexibility, analytical skills, and excellent communication and interpersonal abilities.
• Strong proficiency in Microsoft Excel, Teams, and other Office applications is highly beneficial.
• General knowledge of Adobe Photoshop and Illustrator is strongly recommended.
• Ability to work independently while interacting effectively with multiple departments and customers.

Travel Requirements- Light with 2-3 days per quarter.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting and standing for long periods of time

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Light to moderate noise levels
• Moderate to low light levels

All job offers from IBVI are contingent on candidate's ability to pass a drug screen and background check.

IBVI is committed to maximizing employment opportunities for the blind and visually impaired. Blind and visually impaired individuals will be given hiring priority. We are required to fill certain positions with legally blind individuals.

Full Time Non-Union Compensation and Benefits: Vacation time, discretionary bonus, health insurance, dental, FSA, life and disability insurance and a 403B retirement plan with a generous company match.

IBVI is a leading manufacturer, supplier and distributor of industrial office supplies, office furniture, customized kitting and promotional products. We are looking for amazing people to join our team! Committed to workplace accessibility, we are dedicated to employing a diverse workforce.

Reasonable accommodations may be made to enable individuals with disabilities to perform the job described.

Industries for the Blind and Visually Impaired is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.