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Service Coordinator
Milwaukee, WI
Job Description
Description
Position Summary
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers.
Job Functions
* Communicate and respond to customer needs timely and with a sense of urgency to resolve issues.
* Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs.
* Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed.
* Support a service culture where customer service and business development are a priority, including prompt handlingof customer inquiries and issues.
Knowledge, Skills & Experience
* Prior customer service experience
* High School Diploma or equivalent
* Problem solving ability with the ability to manage difficult customers
* Proficiency with Microsoft Office
* Strong analytical abilities
* Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
* Bilingual English/Spanish is ideal
Tecta America is an Equal Opportunity Employer. |
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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