Bring your passion for people, problem solving , and process and join a leader in Wisconsin insurance. At Rural Mutual Insurance you’ll be responsible for managing policy transactions and addressing inquiries from both sales agents and customers with promptness and accuracy. You’ll join a growing organization that has been awarded one of the Best Places to Work in Madison. If you are looking to make immediate contributions, and at the same time grow your career with an opportunity to work in a hybrid capacity (mostly remote, some time at the Home Office), apply today!

• Process policy transactions by reviewing our insurance Product Lines new business, changes, and renewals based upon established guidelines.
• Accurately complete service requests including entering information into the appropriate computer system in a timely manner.
• Work with underwriting staff to resolve coverage questions.
• Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
• Maintain an acceptable productivity and quality level by working with your Manager to understand processes and procedures.
• Contributes to team effort by accomplishing related tasks as needed.

• Two years of office experience, preferably in property and casualty insurance.
• Proficient PC skills, including accurate and speedy keyboarding
• Effective written and verbal communication skills, including excellent telephone skills
• Ability to keep information confidential.
• A team player with proven customer service experience.
• Problem-solving skills.
• Participation in industry-related programs such as IIA etc. preferred.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.