Description

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Barista to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

* Turn our guest's ordinary day into an extraordinary day

* Love where they work

* Be appreciated for what they bring to a team

* Learn and grow with a company who truly values it's people

What's in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

If innovator and creator describes you, you have come to the right place: Join the Barista team and create exceptional drinks for our extraordinary guests. Learn recipes, multitask and be efficient when making drinks to create a grand experience for all.

What will you be doing?

* Fully understands the menu. From the standpoint of ingredients and preparation of the beverages and dishes to the delivery and service expected to accompany each drink and dish.

* Delivers all required Service Accents (proper presentation and verbiage, proper Grand Geneva and Starbucks knowledge).

* Responsible for the complete service of the guest and each order.

* Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the restaurant area.

* Has the ability to use the POS efficiently. Micros System.

* Has the ability to perform proper cash handling procedures that fall in line with company standards.

* Must be proficient in multi-tasking and managing designated stations.

* Must comply with opening and closing as well as running side work necessities.

* Direct and consistent communication with the culinary and management team.

* Processes guest's checks and submits closing paperwork in a timely manner.

* Listens to and resolves customer complaints regarding service, product and personnel.

* Perform other duties as assigned.

What do you bring to the role?

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.