Job Title

Job Description Summary

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Pay: $22hr-$25hr.
• Schedule: Monday-Friday (7:30am-4:30pm).
• Provide general assistance to the facility management services team, including continuous monitoring of office/facility; maintain on-going communication with contractors, client, and team.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery; follow up with clients to ensure customer satisfaction, taking necessary corrective actions when needed.
• Design signage and branded documents as requested by the client and various vendors; order/print/laminate signage as needed.
• Assist management in creating quarterly and yearly presentations; assist client with various presentations as requested.
• Learn and accept role as main point of contact for all human resource issues for the account; correspond with the proper corporate partners to assist in resolving payroll and HR issues as they arise.
• Onboard new hires in all internal and client software systems; track HR trainings for all team members and provide ongoing HR related assistance to team and managers.
• Provide process and procedures training and direction to new associates; provide updates on newly implemented corporate programs and/or policies.
• Track, order and return technology; order uniforms and supplies through the procurement system; order, track and cancel p-cards and travel cards; provide Concur, Works & Corporate Card Portal support as needed.
• Create and assign work orders to the engineering staff, subcontractors, and vendors.
• Learn and accept role as safety champion for the account.
• Track and coordinate monthly safety trainings, implement current and new corporate safety initiatives and ensure corporate and client safety initiatives are met.
• Coordinate weekly, monthly, quarterly, and yearly meetings; provide various administrative support to managers as needed.
• Oversee all community engagement initiatives, including quarterly meetings, spreadsheet tracking, monthly purchases, team events and presentations.
• Oversee organization and cleanup of the account Business Essentials SharePoint site.
• Track and coordinate quarterly process improvements, including manager voting and issuing awards.
• Assist the client in booking, tracking, and setting up events, meetings and workspaces using the client implemented software and procedures.
• Assist in the monitoring and assessment of vendor performance.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

KEY COMPETENCIES

• Customer Focus - Customer first
• Initiative - self-starter, can work independently
• Communication Proficiency - Oral and written
• Planning/Organizing - Prioritize and plan work activities; Uses time efficiently; Plan for additional resources; Set goals and objectives.
• Productivity and Efficiency - Continually strive to improve productivity. Keep commitments; Volunteer readily; Undertake self-development activities.
• Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time; support organization goals and values. Support affirmative action and respect diversity
• Judgment - Understand organization's strengths & weaknesses; Adapt strategy to changing conditions. Includes appropriate people in decision-making process
• Reasoning Ability - Ability to troubleshoot issues define problems, collect data, establish facts, and draw valid conclusions.

IMPORTANT EDUCATION

• High school diploma or a General Equivalency Diploma (GED) required.
• Associates or Bachelor's degree in facilities management, building, business or other related field preferred.

IMPORTANT EXPERIENCE

• 3-5 years of work experience in an administrative, accounting or tenant services capacity.
• Experience with customer service, data entry, answering phones, scheduling and communications.
• Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Working knowledge of computer software programs.
• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) * Demonstrated ability to exercise good judgment.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction. AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

#INDCWS

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.