Company Generac Power Systems
Name HR Shared Services Coordinator I
Req # 64221
Employment Type Full Time
Shift 1st
At Generac, Our People help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others. As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect. At Generac, our success is powered by Our People.
Job Summary: The HR Shared Services Coordinator I will provide exceptional, high-volume HR customer service support to our workforce and HR Partners while applying superior client-focus, communication, and organizational skills. Strong detail orientation and analytical skills, critical thinking, and the ability to prioritize in a fast-paced environment will contribute to the success in this role.
Essential Duties and Responsibilities:
- Delivers positive, prompt, and effective HR customer service to internal customers as the first point-of-contact through telephone, email, and tickets regarding questions related to HR programs, policies, and systems. Assist employees with navigation through these systems with step-by-step guidance to complete tasks.
- Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability. Leverage these items daily to provide consistent administration of processes and responses to our customers.
- Promptly triage or seek guidance from escalation groups as needed for complex questions, abiding by Service Level Agreements (SLAs).
- Ensure that for each inquiry, accurate and concise information is captured in the ticketing system to allow for an audit trail and production of accurate management information.
- Provide HR data entry, audit, and transactional support with high quality and data accuracy.
- Accurately administer Leave of Absence (LOA) transactions, including determination, eligibility, extension, scheduled return to work, short & long-term disability, and intermittent time off requests.
- Administer and act as process owner for a variety of HR programs such as tuition reimbursement, new hire gifts, and service awards.
- Monitor and evaluate HR transaction workflow and volume in order to meet performance goals.
Minimum Qualifications:
- Associates Degree or equivalent experience
- 6 months to 1 year of Human Resources Experience
Preferred Qualifications:
- Associates Degree in Business or Human Resources
- 2 years experience administering HR Data in HRIS
- 1 year customer-facing experience.
Knowledge, Skills, and Abilities:
- Working proficiency in Microsoft Outlook/Word/Excel/PowerPoint and HRIS System.
- Ability to collect, organize, analyze, and report data in an accurate, timely and meaningful manner. Ability to work with sensitive data and maintain strict confidentiality.
- Strong organizational and prioritization skills including the ability to adapt and evolve as situations arise.
- Technical aptitude and experience with data entry.
- Professional demeanor, including the ability to demonstrate courtesy, empathy, and tact.
- Strong verbal and written communication skills with the ability to build relationships quickly and to positively influence the customer experience.
- Ability to collaboratively work with a team.
- Self-directed, with solid time management skills in terms of completing workload and approaching competing priorities.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
Benefits:
- We are an inclusive company that celebrates differences and keeps equity and respect at the forefront.
- Competitive Benefits: Health, Dental, Vision, & 401k
- 401 (k) retirement savings plans with company match
- Medical support programs: Parental Leave, DiabetesTreatment Decision Support and more
- Work-life benefits: PTO, Holidays, Volunteer Time Off
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."