Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication - big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with top-flight arts and cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City's residents. If you have a passion for being part of an inclusive team of public servants, please consider the following opportunity.
As frontline service provider, a Customer Service Representative III-Bilingual (CSR III-Bilingual) ensures customer satisfaction by performing clerical and customer service functions such as responding to inquiries and requests for services via telephone and in person, scheduling service appointments, handling cashiering or teller duties, and providing Spanish-English interpretation and translation for staff and the public.
Customer Service Representative III-BILINGUALwill be open for the submission of applications multiple times throughout 2024. *Only applicants who meet the minimum requirements of the job will be invited to participate in the selection process.
Depending upon the departmental assignment, the Customer Service Representative III-Bilingual will perform interpretation, translation, or both interpretation and translation services.
CUSTOMER SERVICE
ADMINISTRATIVE
We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act (ADAAA) of 2008.
1. Three years of office support job experience, including two years of experience performing customer service work in an office setting serving the public in person or on the telephone.Up to two years of equivalent education may be substituted for the experience listed above.
2. Bilingual in English and Spanish.
Equivalent combinations of education and experience may be considered.
NOTE:Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates' education as part of the background screening process prior to extending any job offers.
CUSTOMER SERVICE
TECHNICAL
BILINGUAL COMMUNICATION
INTERPERSONAL
ORGANIZATIONAL AND PROFESSIONALISM
The current starting salary (Pay Range 6HN) is $40,146annually, and the resident incentive starting salary for City of Milwaukee residents is$41,350 annually.Note regarding interpreter pay:Employees of the Municipal Court shall be eligible for a premium of $1 per hour while performing interpreter duties during court proceedings.
BENEFITS
The City of Milwaukee provides a comprehensive benefit program that includes the following:
* Defined Benefit Pension Plan
* 457 Deferred Compensation Plan
* Health and Dental Insurance
* Paid Parental Leave
* Comprehensive Wellness Program
* Onsite Clinic Services
* Onsite Employee Assistance Program
* Alternative Work Schedules
* Long Term Disability Insurance
* Group Life Insurance
* Tuition Benefits
* Paid Vacation
* 12 Paid Holidays
* Paid Sick Leave and other paid leaves
* Flexible Spending Arrangement
* Commuter Value Pass
For full details of the benefits offered by the City of Milwaukee, please visit.
THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.
THIS IS A CONTINUOUS RECRUITMENT. Applications will be accepted and interviews held during 2024 as often as required to meet the needs of the City. Qualified applicants will be notified by email of the date, time, and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee. Employment may be possible immediately following the examination if positions are vacant at that time. The names of successful candidates will be placed on the eligible list in a rank determined by the final grade without reference to the date of the examination. The names of candidates who pass all phases of the selection process may remain on an eligible list resulting from a continuous examination for up to six months.
NOTE: Candidates will be required to participate in an assessment of their communication skills related to interpreting and translating English and Spanish.
EEO 603
The City of Milwaukee values and encourages diversity and is an equal opportunity employer