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Technical Support Specialist - 1st Shift
Jackson, WI
Job Description
Technical Support Specialist
Calling all tech wizards! We're on the lookout for a dynamic Technical Support Specialist to join our squad of problem-solving superheroes. If you've got the skills to navigate the maze of electrical and mechanical troubleshooting, decode PLC-driven machinery, and dance through ladder diagrams, we want you on our team. Timely problem-solving is your superpower, and you'll be the go-to hero for dealers and end-users, providing top-notch customer service. The best part? After mastering your skills in Jackson, WI and Hartford, WI, you'll soar into a mostly remote role. Ready to be our tech maestro? Apply now and let the troubleshooting adventure begin!
Shift: 1st, (8am-5pm)
Pay: $20/hr + Based on experience
Job Description:
- Provide technical support resolution via phone and email with end-users, contractors and dealer network.
- Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
- Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
- Accurately process and properly record call and email transactions utilizing computer software programs
- Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
- Assist Engineering on R&D projects both in house and in the field
- Offer technical guidance to the Parts department involving custom orders
- Travel occasionally to customer sites to resolve problems that need onsite assistance.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$52000 / year
Required Experience
Open
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