As you might imagine, I receive a lot of inquiries from blog readers about my services for job seekers. Sometimes, the communication between us reminds me of just how much help some job seekers need.

Recently, a very savvy, high-level professional with a stellar work history contacted me asking for help with her resume and with moving to a digital format. I replied, delighted to hear from someone who was asking me about a digital, or social, resume before I mentioned it first!

I explained that I am partnering now with an expert web developer to offer online resumes and described my services, which include a free coaching session “to discuss how to look for a job.”

The prospective client replied that she did not need to be told what to wear or how to interview, and assured me she was very capable, thank you very much. She also asked how much a social resume with fewer pages would cost, as she does not have enough to fill more than just an “about me” and resume page.

“Hmmm,” I thought, “This bright, talented and accomplished job seeker has no idea that there is so much she does NOT know about getting a job.” The fact that she thought my offer to help her learn “how to look for a job” would be about how to dress for an interview, yet she cannot envision what information she might use to fill her online profile seemed a bit ironic to me. However, how can you fault someone for not knowing what they need to know to succeed?

This was my reply:

Thanks for your note. I think that the key thing with a social resume is that you create the content to fill the tabs. Maybe it is links to the various news stories you generated, events you impacted, data or stories about previous companies (how they did while you were there), etc. The sky is really the limit – you have lots of room to share your “story,” and readers have the option to explore more or not! (Which is the major advantage of having a social resume that supplements the paper resume.)

I don’t usually focus on how to dress for an interview with my clients. Like you, they know about that, but are less well schooled on how to leverage social media. Why are you not on Twitter? It’s my absolute favorite social network for job seekers. Do you really optimize LinkedIn? There is a lot that most job seekers don’t have the time (or the inclination) to feel their way through. I spend all of my time in that “space,” so I can help you get where you need to go faster. Especially in your line of work, I would imagine the return would be significant.

So, when I offer a free coaching session to discuss how to find a job, I am not talking about “your father’s job search” – what to say in an interview, how to stand up straight – I am offering insight and ideas for job search that you probably have not considered.

Think about it – do YOU know what you DON’T know that may be preventing you from moving forward with your career plans?