Debra J. Schmidt, also known as the Loyalty Leader®, is an author, consultant, corporate trainer and professional speaker. She helps companies boost their profits by leading the way to greater customer, employee and brand loyalty. Debra is in demand as one of the nation’s top customer loyalty experts - helping clients keep more customers, retain more employees, get more referrals and sell m...
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Power Up Your Résumé to Help You Land a Job by Debra J. Schmidt - Jul, 2009 With so many people competing for the same jobs these days, you need to make sure your résumé is working for you, not against you. Here are 7 tips to help you power up your résumé and increase your odds of landing that next great job: Proofread your résumé carefully for accuracy and professionalism. A single spelling or typographical error on your cover letter or résumé tells the prospective employer that you are not rel... |
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Managers Beware — Your Employees Are Watching You by Debra J. Schmidt - Apr, 2008 Is “walking the talk” a tired old cliché or a bold new concept? Very few managers today are receiving formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills. According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standard... |
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Wanted - Friendly Employees! by Debra J. Schmidt - Apr, 2008 The sign on the door of a local ice cream shop read, "Wanted - Friendly Employees!" A dynamic company that advertises great customer service must be staffed by employees who are anxious to provide customer care. Many managers and business owners believe that everybody knows how to provide quality service. Their motto is, "If they don't know. We can teach them." It is very difficult to motivate negative employees. It's im... |
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You're In Sales No Matter What Your Title by Debra J. Schmidt - Apr, 2008 If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accounts payable or customer service or marketing." You might even say, "I'm the CEO." No matter what your job is, you are in sales. Every time you interact with a customer, you are selling your professional credibility, the company's products or services, and the company's image. So, even if you don't work in the sales departmen... |
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