Alice Adams considers herself fortunate to have discovered her passion for writing at an early age. She has served as training director, marketing manager and director of public relations for IBM Corp., Xerox Corp., BMC Software and Service Corp. International and has held faculty positions at community colleges and the University of St. Thomas in Houston. The author or co-author o...
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Every Firm Needs a Six-Month Check-up by Alice Adams - Jan, 2009 Whether your firm is a multi-generational, family-owned funeral home or is corporately-owned, it needs – just like you and everyone you know – requires a regular, six-month check-up with a physician. Why do people go to a doctor when they’re not sick? To make sure all systems are on go – running efficiently…and that no bugs have crept in. The same is true with your firm. Whether your bottom-line numbers are barely at quota... |
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How Do You Handle Complaints? I Thought So... by Alice Adams - Jan, 2009 I don’t care how long you’ve been in the business or what a nice person you are. It doesn’t matter. Human nature causes all of us to have a problem when someone complains about us – what we didn’t do correctly…or what we did do that they didn’t like. So how do we handle these nasty intruders into our otherwise perfect, professional worlds? Cock-eyed optimists and some self-help gurus would say, “Look at every complaint a... |
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When the Going Gets Tough by Alice Adams - Jan, 2009 It’s possible we’ve yet to see the true depth of the current economic downturn or, as some would say, “the recession.” So, what are you doing to “recession-proof” your firm – and yourself? Here are a few suggestions you may want to consider: 1. Diversify. Whatever it is – don’t put all your eggs in one basket. If you are investing, use more than one company. If you’ve been using one supplier, add several companies to ... |
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